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Shipping&Tracking

Where do you ship to?

Eleaf can make shipment for lots of countries and regions all over the world except following countries and regions owing to the limit of shipping policy: The United Arab Emirates, Saudi Arabia, Aland Islands, British Indian Ocean territory, China, Cocos(Keeling) Islands, Congo-Brazzaville, French Southern Territories, U.S. Outlying Islands, Kuwait,Mexico, Ukraine, Singapore, Thailand, Western Sahara.

When will my order be shipped?

All orders have a processing time of 24-72 hours for all orders regardless of shipping method selected. During this time period, orders may subject to different processing methods to ensure security and accuracy of transaction placed. If your order is held for any reason, you will be contacted via email(contact@eleafworld.com).

Please Note: We do not process orders on weekends and all major holidays! Your order will continue processing the following business day. All shipping time frames are counted in business days.

Orders may also be reviewed to ensure security and accuracy. If your order is under review, you will be contacted within the same day.

What shipping methods do we provide?

We can provide Economic Way and Express Way for shipping. Economic Way includes E-packet and Post Parcel etc. while Express Way includes DHL and UPS etc..

If you need special shipping method or need to be sent to your China agent, please contact us by contact@eleafworld.com.


Estimate Transmitting Time
Express Way by 4-7 days for transmitting
Economic Way by 7-30 days for transmitting

Notice:
Shipping Arrangement Time
Opening Time: (UTC+8)
Mon-Fri: ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙8:30a.m. to 5:30p.m.
Sat: ∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙∙9:30a.m. to 4:00p.m.

* Except holidays
* If we receive your payment before 12:00P.M.(UTC+8), we will send out the package the same day.
* If we receive your payment after 12:00P.M.(UTC+8), we will send out the package the next day.
* After placing an order, please check your information again to avoid unnecessary trouble. If you have some problems, feel free to contact us as soon as possible.(within 6 hours)We will try our best to solve your problem, but we can not guarantee as we need to send out customers’ package to make sure effectiveness.

NOTE TO INTERNATIONAL BUYERS: ORDER AT YOUR OWN RISK!

All buyers must be aware of the importation laws for their country, Eleaf is not responsible for any items or packages that are stopped and/or seized by any appropriate jurisdiction and/or authority. Please contact your local government health agency for more information on prohibited items.

International buyers should contact their local custom authorities for any information on duty and taxes. All duties and taxes are the responsibility of the buyer.

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